Privacy Policy

Last updated: May 24, 2026

Lendook ("Lendook", "we", "us") connects people in Vancouver who want to lend books with people who want to borrow them. This policy explains what personal information we collect, why, and what you can do about it.

If you have questions, contact our privacy officer at privacy@lendook.com.

1. What we collect

When you join the waitlist (what's live today)

• Your email address
• Which side you're interested in (lending, borrowing, or both)
• An approximate location (the city and country our hosting provider derives from your connection), used only to understand where demand is

When you create an account (the future product)

• Name, email, phone
• Approximate location / neighbourhood in Vancouver
• Profile details you choose to add

When you lend or borrow (the future product)

• Books you list, borrow, or return
• Pickup/delivery location details
• Messages between lenders and borrowers
• Ratings and reviews

When you pay or get paid (the future product)

Payment will be processed by Stripe. We will not store full card numbers. We expect to receive limited transaction data (amount, status, last 4 digits). To protect a lender, a hold for a book's replacement value may be placed on the borrower's card and released on return.

Automatically

• Basic technical and connection data (such as IP-derived city/country) handled by our hosting provider.
• Website analytics via Google Analytics (GA4) — pages viewed, approximate location, device and browser, and how you arrived. See Section 8.

2. Why we collect it

• Operate the marketplace and match lenders with borrowers
• Process payments and payouts
• Communicate with you about loans, your account, and support
• Resolve disputes over lost, late, or damaged books
• Prevent fraud and abuse, and keep the service safe
• Improve the product
• Send launch and waitlist updates — only with your consent, and you can opt out

We collect only what we reasonably need for these purposes (PIPA's limiting principle).

3. Consent

We collect, use, and disclose your personal information with your consent. By joining the waitlist or using Lendook you consent to this policy. You can withdraw consent at any time (subject to legal or contractual limits) by contacting us — note this may mean we can no longer provide the service.

4. Who we share it with

• Our team — waitlist signups are delivered to a private internal channel (currently via Discord) so our small team can read and respond to them.
• Other users (future product) — lenders and borrowers will see the limited info needed to complete a loan (e.g. first name, neighbourhood, the book, pickup arrangements).
• Service providers — hosting (Cloudflare), analytics (Google Analytics), and in the future a payment processor (Stripe) and email — bound to protect your data and use it only for our purposes.
• Legal — when required by law, court order, or to protect rights and safety.
• Business transfer — if Lendook is sold or merged, data may transfer; we'll notify you.

We do not sell your personal information.

5. Storage and where data lives

Your data may be stored or processed outside Canada (for example on servers operated by Cloudflare, Discord, Google, and — in the future — Stripe, some of which are US-based). This means it may be subject to the laws of those jurisdictions. We use providers that maintain reasonable safeguards.

6. How we protect it

We use reasonable physical, technical, and organizational safeguards appropriate to the sensitivity of the information. No system is perfectly secure; we can't guarantee absolute security.

7. How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law (e.g. tax records). Waitlist details are kept until launch and then either rolled into your account or deleted if you don't join. We delete or anonymize information when it's no longer needed.

8. Cookies and tracking

We use Google Analytics (GA4) to understand how the site is used and how people find us. It sets cookies and collects usage data (pages viewed, approximate location, device, referrer), which Google processes on our behalf. We don't use it for advertising. You can opt out by blocking cookies in your browser or installing Google's Analytics opt-out add-on.

9. Your rights

Under PIPA you can:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent (subject to limits)

Email privacy@lendook.com. We'll respond within the time required by law (generally 30 business days under PIPA). We may need to verify your identity first.

10. Children

Lendook is not intended for anyone under 16. We don't knowingly collect data from children.

11. Changes

We may update this policy. We'll post the new version here with a new "Last updated" date and, for material changes, notify you.

12. Contact

Privacy Officer
Lendook — Vancouver, BC
privacy@lendook.com

If you're not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).